“They were able to install a ramp at my front door with little notice. It was a difficult install, and they were able to come up with a workable solution. Very professional.” Mitzi Wheeler Vonore, TN
“Everyone at 101 Mobility was awesome! The stair lift was installed correctly, on time and within the expected cost. We felt well trained when the tech left and, so far, we haven’t experienced any bugs or failures. 101 Mobility will certainly be our “go to†for any future access needs.” Vivian Byrd Kingston, TN
“Ease of use” Buford Herrell Knoxville, TN
“Very helpful in explaining features and benefits to our mother.” Virginia Tallent Knoxville, TN
“Timely response to battery failure.” Paul Whitmire Oak Ridge, TN
“Despite difficulties with the manufacturer's repair parts supply line, the technicians worked with us, including a temporary repair, until the parts became available to finish the job correctly.” Kerry Reeder Kodak, TN
“Your service was good the service man was very polite he was here on time .” Josephine Gregg Kingston, TN
“Johnathan was right on time and changed by batteries very quickly.” Richard Taylor Loudon, TN
“The repairman did a good job in the inspection and fixed some minor problems. My chairlift is working fine, just what we needed. Thanks” Maynard Winch Knoxville, TN
“Excellent product. Without it I would not be able to go upstairs in our home. A life saver for me. Definitely worth the money.” Jill Gray Gray, TN
“Prompt service. Quality product. Very nice staff.” Kathleen Alexander Oak Ridge, TN
“technicians are professional, timely and have always fixed my problem.” Barry Sanders Sevierville, TN
“The staff and installers are very friendly and helpful.” Doug Inman Knoxville, TN
“The Stiltz elevator is terrific. Very useful.” C237169 Thad Kirkpatrick Dandridge, TN
“Excellent knowledge of the system and knowing how to quickly diagnose and repair the problems. He was both thorough and efficient in getting the chair lift system back up and operating properly as it was designed to operate. Very kind and considerate and such a gentleman. Thank you for your excellence.” Robert Gray Maryville, TN
“Prompt, Polite, Efficient” Ian Stewart Knoxville, TN
“Service was prompt and fixed the problem. The technician was knowledgeable and pleasant. The product - chair lift - is necessary for someone like me and works well.” Doris Mabrey Maryville, TN
“It’s easy to use.” Renee Boling Maryville, TN
“the stair chair was an easy nice tech” Larry Stewart Oak Ridge, TN
“Stiltz Lift repair was fast and professional.” Robert Parlon Knoxville, TN
“Prompt and very knowledgeable. Thorough. Great work. Very nice and easy to work with.” Evelyn Collier Maryville, TN
“This stair lift make my life easier to going up and down from garage to living house. I am very happy with the results.” Mircea Nisipeanu Knoxville, TN
“Installation crew was very professional , knowledgeable about the product, and courteous.” David Stoetzel Oak Ridge, TN
“Efficient and on time” Jess Jones Luttrell, TN
“Tech was very professional & through.” Jane Roberts Knoxville`, TN
“The people and the products are he best.” Richard Girtain Knoxville, TN
“everyone is super helpful and nice and strive to make the product as workable as possible for the person needing it.” Hannah Koehler Hixson, TN
“Looks great! Everyone has been friendly and helpful.” Danny Curvin Soddy-Daisy, TN
“Our Bruno was installed in 2021, it has not failed us one bit, it is a work horse for us. It operates between the main floor and the basement plus our garage is off the basement and when we have to get groceries from the garage to the kitchen that's where the "work horse" comes to play. We had some preventive maintenance performed for the first time in 2 years and all was fine, replaced the batteries. Good customer service and the technician was excellent. Highly recommend 101 Mobility and the Bruno. Beats the hell out of Acorn!!” Melvin Taylor Bluff City, TN
“You come when called” Mildred Millican Harriman, TN
“I already gave my great recommendation because it was the best service.” Carlena Hesters Crossville, TN
“All staff from sales to installer are great. Good on time and schedule.” Shital Banker Sevierville, TN
“You follow up and do what is needed.” Don Sokol Farragut, TN
“All of your employees were great, my chair is working fine, and I want to thank you for being so kind.” Carlena Hesters Crossville, TN
“The stair lift is wonderful. It seems quite sturdy and well built. Dwayne was absolutely excellent. He was very punctual, friendly, and knowledgeable.” Dan Siverling Corryton, TN
“Really like the stair chair. Your service Rep. was very pleasant, on time and did a fine job dismantling it.” Jim Aleksa Vonore, TN
“Improved mobility.” Jerry Lewis Knoxville, TN
“Your sales rep and installer were professional and pleasant to deal with. We have had use of our stairlift for only about a week but we are enjoying using it.” Curtis Freeman Maryville, TN
“You folks seem interested in seeing that your products are used to satisfy our requirements and you are always available to answer questions or solve problems.” Susan Williams Alcoa, TN
“great job” Donna Garrison Hixson, TN
“100% satisfied with the products we purchased. The staff was so kind, knowledgeable and offered assistance in every question we had. Will certainly get the word out about your awesome services.” Steve Jones Lenoir City, TN
“Love the lift chair, it is s lifesaver as my husband can no longer do steps.” Marka Smith Powell, TN
“Timely response to my requests, on time installation and professionalism. Thank you!” David Meyer Loudon, TN
“Courteous, professional technicians.” Jerry & Martha Lewis Knoxville, TN
“Staff very helpful and friendly when chairlift ordered. Chairlift installed in professional way and staff very friendly and knowledgeable.” Carol Birkner Elizabethon, TN
“This chair is a life saver. We use it daily.” Rowan Morgan Jonesborough, TN
“great job, very responsive.” Terry Taylor Gatlinburg, TN
“compact and ease of operation” Bob Dinges Dalton, GA
“Cody as usual was very courteous and professional! We are grateful to have 101Mobility Products and Service!” Benny Parker Ten Mile, TN
“Polite, timely and did a good job.” Diana Thomason Norris, TN
“Excellent service, including rep who repaired the chair a couple of weeks ago.” Maggie Bales Knoxville, TN
“Both product and service is great! Very happy with both.” Nadine Mazienis Vonore, TN
“Installation was a breeze -- less than 3 hours. The technician who installed it was knowledgeable and pleasant.” John Romeiser Knoxville, TN
“Great customer service and response time.” Joseph Freeman Knoxville, TN
“service and installment” David . Smith Knoxville, TN
“The technician made a great impression. He was very friendly, courteous, and well prepared. He had all the parts required on hand, diagnosed problems quickly and even explained all that he. I am so sorry I cannot remember his name, because he mad such a great impression on me. Employees like him are hard to find and are vital to a company's success. Also communication with me was impressive from start to finish.” Michael Knight Knoxville, TN
“I would have had to sell the house and move to a single floor plan. The LIFT is great, Couldn't live here without it. It gives me a chance to meditate for 1 minute each way . It is also a cargo hauler. The last service rep explained to me the dust particles he cleaned up.. Thanks for the product and service.” Allen Markham Crossville, TN
“Signed contract for lift on July 12th, 2022, Lift installed January 12th, 2023. If I hadn't cut the holes in my floors I would have cancelled my order. That said, other than the supply chain issues, both. Stiltz and their distributor, 101 Mobility, have been great. Once the lift arrived, it was installed in three days by a very professional crew. It works great, first job was moving luggage from floor-to-floor preparing for a trip. Bought lift in anticipation of older age but lift is making daily chores much easier. Quality product.” Robert Parlon Knoxville, TN
“We just installed a Bruno Elan chairlift. It is wonderful! At first, my mom did not want to use it, but, has been using it steadily. The unit is compact and does allow for room on the stairs so that we can still use them, runs rather smoothly on the rail, easy to operate and does not look bad. The installer, Cody, was pleasant, very professional, conscientious (it was a rainy day and he took off his shoes when he entered our home), answered all our questions during installation and made sure we knew everything about it before he left our house. I will be able to comment on this unit more once we've been using it a while. For now, we are thrilled we decided to install one in our house!” Carmen Foster Knoxville, TN
“It is a great [product and service was great” David Blaylock Maryville, TN
“The service team in East Tennessee provided AMAZING customer service. The Bruno lift we purchased in 11/2021 is ESSENTIAL for my parents DAILY. My Dad called me at 4:25 pm on 12/23 - a Friday. The chair stopped working that afternoon. I live 4 hours away. This is the first and only problem we've experienced. I called the sales and service number(s) right away and left message. The service manager Jason based in Johnson City area called me back within about 15 minutes, I relayed the problem. He contacted the local service man Cody, located in Cleveland, TN. My parents home is in Spring City, TN - 45 mins to 60Mins away. Cody arrived by 6:30 pm and took care of the issue. As it turned out- the problem was a disconnected lead from the battery charger, he fixed that, did some basic maintence on the system, the battery was fully charged shortly and by the next morning back to normal just in time for Christmas Eve. I cant say enough how impressed and how much we appreciate 101 Mobility! Thank you!. Tom Banks” Tom Banks Spring City, TN
“great customer service from the local franchise....not real happy with the product...” Barry Sanders Sevierville, TN
“i had done online research, and knew that the product was one of the best. I got 101 Mobility from their dealer list. Having being burned in the past with online reviews, I checked them with the BBB and found they had an A+ rating. When I called they set an appointment for s specialist to come to my ho e. He arrived on time, was very helpful. They then set up an install, the technician arrive and installed the stairlift. He was very good with my wife and me. He explained all the ins and outs, and would not leave until we both were comfortable with the product Everyone that I-we delt with were great.” Dan Goedeke Kingston, TN
“All we dealt with were professional, courteous and efficient.” Elton Jones Alcoa, TN
“Our stair lift is very dependable Service people do good job” Lowell Roberts Athens, TN
“Customer service has been great. Everyone has been courteous and helpful. The office personnel processed our request very quickly. Chris explained the best options to us, and Cody did a great job on the installation. This has been one of the best home improvement experiences we have ever had.” Pamela Williams Knoxville, TN
“Have loved my chairs from the beginning. I’m handicapped and feel I really couldn’t function without them. The service men are always outstanding, knowledgeable and kind. Yesterday one of my chairs needed repair. Chris came on spur of the moment and repaired my chair. He couldn’t have been kinder, and knew immediately what had to be done. The company is fortunate to have such a knowledgeable and kind employee.” Jarrette Jinnett Knoxville, TN
“Everything” Richard Anderson Knoxville, TN
“Very good chair lift system. Installer and service staff are nice and make sure our needs are met. Is allowing me to remain in my home.” Kay Bailey Greenback, TN
“I appreciate your company not only putting the stairlift in, but the helpfulness of having your workers come to do maintenance on it. The man who came, Jason, was considerate and very helpful in finding the problem and fixing it. I couldn’t have taken care of my mother in my home after her stroke without the stairlift!” Carlen Blevins Bristol, TN
“your people are polite, curious,and professional.” Don Newman Benton, TN
“The installers were efficient and completed the job in short order and then took the time to instruct me on it's use etc.” David Carver Johnson City, TN
“Superior product and professional installation. Couldn’t be happier.” Jeannie Wagner Loudon, TN
“It was like having family in your home. They were informative, quick and no mess was left behind. I was very impressed!” Lisa Lowery Greeneville, TN
“Prompt and efficient!” Beverly Slover Knoxville, TN
“STAFF AND INSTALLER VERY PROFESSIONAL VERY QUICK INSTALLATION TIME FRAME AFTER SALES PERSON CAME TO HOME.” Bob & Margaret Tucker Rocky top, TN
“Your tech Chris was the best ! explaining our issues and solving our concerns .” Jack Dison Kingsport, TN
“Very knowledgeable and helpful. They have a good range of products” David Ogrod Knoxville, TN
“101 mobility best company for handicapped equipment Deliver over and above what they are asked for Calles received before arriving, prices is lower than competers BEST OF ALL stand behind their work” Theo and Martha Jones Sterns, KY
“Very nice stair lift and doesn’t take up the entire stairs. The service people were very nice and courteous and they cleaned up after installation! I would highly recommend them for anyone looking into getting one.” Carolyn Humphries Morristown, TN
“Brandon was very professional and courteous as the installer. He was thorough to explain the lift and cleaned up the site after the install. Overall a 10+ for service.” Teresa Clarkson Greeneville, TN
“The guy who came to “tune up†my wife’s chair was very professional and thorough. A good company to deal with. I believe his name is Brandon.” Kevin Burke Knoxville, TN
“Product works as promised and the installation and ongoing maintenance have been great.” Gail Rymer Knoxville, TN
“Very knowledgeable about product and everyone is very helpful and easy to communicate with.” Cheryl Collins Jefferson city, TN
“Arrived timely, very knowledgeable about product, made sure I was comfortable using the chair lift, and now I wondered why I didn't get this lift before now. The best part is we don't have to look for a one story home and move when we both love our home!” C201457 Sherry Long Lenoir city, TN
“The bruno is an excellent stairlift the installation was smooth and completed in a 🰠time” Bob Sheridan Loudon, TN
“Staff on phone are Polite and English speaking. Staff that come out are on time and do the repairs or update maintenance correctly th the first time!!! Also extremely helpful and polite!!!” Reeni Martinson Gatlinburg, TN
“The professionalism and quality of installers work.” Ron Lord Knoxville, TN
“The installers were top notch, the chair is very comfortable and performs well. It will be my pleasure to recommend your company.” Bonnie Cook Clinton, TN
“Exceptional people, exceptional craftsmanship, exceptional service. What else does anyone really need to know! Mike Martin Kingston,Tn.” Michael Martin Kingston, TN
“I was really happy with the maintenance service visit from Brandon last week. Everything is running perfectly.” Elisabeth Gay Knoxville, TN
“I already have mentioned it to several folks who want to come and try it out. One couple, when they saw it, said they wouldn't have to sell their home but would install when they needed it. Please do not share my name for promotion purposes.” Susan Williams Alcoa, TN
“Great product, dependable servicing, and made in USA.” Dick Reeves Pigeon Forge, TN
“The product that I ordered was everything I imagined and the installer was very knowledgeable” Connie Patterson Knoxville, TN
“The tech guy was very thorough and spent a good deal of time getting the lift back in order.” Marty Tidwell Oak Ridge, TN
“Very professional, friendly, and quick install. Works wonderfully for both of my elderly parents.” Traci Moore Kingsport, TN
“The trio is well designed. Service was efficient and professional from sales through installation.” Nancy McBrearty Maryville, TN
“The chair is wonderful. The person who installed it was friendly, on time, neat and very helpful.” Janet Atallah Oliver Springs, TN
“Functional, reliable and well designed. Service engineer was professional and knowledgeable” Jack Kam Knoxville, TN
“Always available and shows up on time. Very courteous staff starting with receptionist and ending with staff. Have been a godsend to me.” Carol Wortman Jacksboro, TN
“Convenient product, excellent customer service!” Jane Roberts Knoxville`, TN
“We purchased the stair lift for our safety to go downstairs., we feel safer, would highly recommend it.” Ralph Cummins Seymour, TN
“Excellent, responsive staff. The installer was very helpful and cooperative.” Duane Ylvisaker Loudon, TN
“Very very pleased with our experience with Josh, Brandon and the Chattanooga office! Josh was very knowledgeable without being pushy. The office matched the lower price from another company and Brandon went above and beyond to make sure we were informed each step of the way as he completed the installation. Our stairs were a challenge because of the way they were installed and he told me ahead of time that he might not be able to hide all the screws. He was awesome and when he finished......... Not one single screw in sight. Very well pleased indeed!” Donna Duckett Decatur, TN
“Dependable product, prompt service” Susan Lagrotteria Jonesborough, TN
“Durability” John Stiles Greeneville, TN
“Friendly people, prompt service, and excellent products. Sounds cliche, but 100% true. Thank you.” Rick Apsley Sevierville, TN
“We are just so excited about how the chair works. It is going to be wonderful for my mother. Thanks” Gail Austin Jonesboro, TN
“Exceptionally customer-focused staff. Great service.” Patricia Wilkerson Farragut, TN
“Good reviews. Warranty. Safety feature where rod goes up and down mechanically. Not attached to wall. Knowledgable technician.Fast installation. Technician explained and demonstrated everything.” Roberta Mcgee Knoxville, TN
“Very professional and prompt. Serviceman was excellent. As a contractor this was for my customer so we were very pleased.” David Parker Kingsport, TN
“Prompt and efficient. Filled out request on line for a chair lift. 101 Mobility was first to call. Showed up on time as scheduled to explain their lift and see if could be installed. Date and time scheduled for installation. Showed up as promised and installed lift and explained operation. Works very good as advertised. Much easier and safer for people our age then trying to climb up and down stairs.” Ralph Mathes Crossville, TN
“The stair lift was super easy and fit our needs.” Ernest & Janice Clifford Knoxville, TN
“Good, punctual and friendly service.” Diana Thomason Norris, TN
“The most reliable stairlift I have used.” William Christensen Louisville, TN
“Have loved my chairs for years now since I have health problems. Was SO happy to meet Brandon and for his service on my chair. He was very knowledgeable and took time to answer all my questions and offered intelligent advice. The company is very fortunate to have him in its employ.” Jarrette Jinnett Knoxville, TN
“I like it.” Phillip Hardley Sevierville, TN
“My wife and I are in our 70s. We just moved into a two-story home. The Lift Chair allows us to enjoy our two-story home comfortably and safely. The mobility chair is like having 2 young pair of legs again. The service was excellent and we feel that it was a great investment!!!” Roy Jones Maryville, TN
“Service was great. The employee was very nice and professional.” Mattie Pierce Kingston, TN
“The service man was on time and he knew what to do to fix my problem. Also he was very..courteous.” Carl Hawkins Newport, TN
“I like the way all employees treat their customers as VIP. Work ethics and always return calls. I’ve had other people who represent the lift and stair climber manufacture. They stand behind their work. Only one I recommend and call for service! Long time customers” Theo and Martha Jones Sterns, KY
“From first contact (Anna) through installation (Brandon), the whole process…..AMAZING! I recommended a friend to them and they were wonderful installing the unit. Absolutely the ONLY place I would consider ordering from. I’ve had my Bruno for over ten years and NO problems. The quality is unsurpassed. The whole process was easy. Don’t hesitate….leave everything them and it will be installed in one day. HIGHLY RECOMMEND!” Marilyn Young Johnson City, TN
“Dependable, service completed right the first time.” Lester Golub Knoxville, TN
“My wife and I were in need of a stairlift because we are having difficulty climbing stairs. We visited the office of 101 Mobility and were greeted by Chris. We explained our situation and he began explaining how the system would work. He told us of different models and features. We decided on a model that has a rail that automatically retracts out of the way when the chair is raised so no tripping hazard. We were fortunate that they had one in stock and it was delivered and installed in a few days. The installer did a great job and the system was up and running in about three hours. He gave a detailed explanation of the operation and the safety features. Out entire experience from start to finish was great.” Bill Schuster Knoxville
“Chairlift” Claire Crouse Kingston, TN
“excellent -- SO FAR” Mike Ruppert Loudon, TN
“Both the sales rep and the stairlift installer were great! they were both very knowledgeable about the product and were very professional. Anna was great also. She was a breathe of fresh air following up on things. This is a rarity. She's a keeper and adds professionalism to the company. Thanks to all of you for a wonderful experience. Nadine Mazienis” Nadine Mazienis Vonore, TN
“Products lead industry standards and the outstanding customer service.” Patricia Ortiz Seymour, TN
“This is the second product I have purchased from 101 Mobility. The first was a stair lift in March of 2021. The most recent was a recliner that was delivered in January of 2022. Both of these products are of exceptional quality and met the criteria for my special needs daughter. Delivery and installation was professional, friendly, well organized and competent. Both transactions were easy and smooth. Anna was very helpful in assisting me in the selection that met my criteria and was not only knowledgeable and professional about the products but also cordial, accommodating and never in a rush…answered all my questions to my satisfaction. 101Mobility is a great company for quality products and excellent customer service.” Carolyn Lewis Louisville, TN
“Problem free Ease of getting it repaired if needed” Carole Vest Greenville, TN
“Very professional quality installation would recommend.” William Cheek Etowah, TN
“Very professional, and helpful. It’s pretty difficult to find companies like this in The Chattanooga TN area, but I’d give them a 20 if I could. Brent Holmes” Brent Holmes Hixson, TN
“Friendly try help any way could got everything fixed very happy with the service thank you” Oneida Lodge Oneida, TN
“It was ordered and installed quickly. It works great. The salesman and the installer were friendly and knowledgeable” Renee Boling Maryville, TN
“Prompt.” Jim Aleksa Vonore, TN
“You were able to install a stairlift in our stairwell when another vendor said it couldn’t be done.” Dennis Taylor Knoxville, TN
“I just wanted to say that the product as well as the service in Tennessee and Miamiami has been super, its a graeat feeling to know that 101 Mobility is good all over....” Luis Robainas Bean Station, TN
“The Installers were very quick and efficient. They showed me where it would have to be installed if the railing stayed on and so I decided to take it off to improve the usability of the stairs.” Brent Norman Kodak, TN
“Quick, courteous and very knowledgeable, showed me everything I needed to know about my new lift and chair, I would definitely recommend them for any and all in need of mobility services!!” Shannon Conard Maynardville, TN
“Jason is the best, glad we had the install before he is off to Kuwait.” Bill Crown Knoxville, TN
“We are very pleased to recommend 101 Mobility. Have already given a recommendation to a friend needing a stair lift.” Kenneth Stout Johnson City, TN
“I really am not that familiar with your product but it seems to work well so far. Brandon did an excellent job installing the unit. He was particular with its placement and asked if we were satisfied with it. Very professional and willing to listen to our needs.” Keith Davis Soddy- Daisy, TN
“They do what they say they will do promptly and efficiently.” Pamela Bowman Harriman, TN
“Very professional installation and helpful in showing my dad how it works! Was very patient with him.” Teresa Wampler Harriman, TN
“It was a wonderful experience with the service call and both men were helpful and informative. Thank you for your excellence.” Robert Gray Maryville, TN
“Fast installation. Very professional. Explained in detail” Brenda Vanover Blountville, TN
“I found all of the staff to know their product very well! Therefore they were qualified to steer my family to a product that worked perfectly for our needs. From the salesman to the installers and Anne on the phone is was a very pleasant purchase! We highly recommend 101 Mobility! Ben and Debra Parker” Benny Parker Ten Mile, TN
“Quick service of lift” George Beason Heiskell, TN
“The chairlift works great and the people were wonderful who installed it and who came to do the estimate.” Pamela Keene Oak Ridge, TN
“Very courteous and friendly. We appreciated the work they did.” Joan Smith Loudon, TN
“Quick service, very knowledgeable” James Lanning Knoxville, TN
“The installation was perfect. All employees are pleasant and helpful. Service is excellent and my questions are answered with patience. I recommend 101 Mobility all the time. Linda Williams” Linda Williams Lenior City, TN
“Your service is prompt, professional, and reasonably priced. We love both our chair lifts.” David Swank Bristol, TN
“Quality product-Quality service” Bob Whitlatch Waynesville, NC
“They are very friendly and they find a way to make repairs immediately rather than ordering parts and coming back another day.” Tracy Perry Knoxville, TN
“This company did what they said they were going to do. Everything went smooth & works great!” Patricia Sherman Loudon, TN
“Well informed & courteous sales people. Easy to deal with. Prompt installation by competent installers. Quick call back with an easy fix issue. Thank you!” Tony Milsted Byrdstown, TN
“The guys were competent and had a good attitude. I enjoyed my short time with them.” Joe Nunnally Knoxville, TN
“The thing I enjoyed most about the workers was that they would not leave our home until everything was That everything was running smoothly. They where very professional.” George Bitzas Seymour, TN
“Love the chair lift - it's a life saver! Your installation tech went above and beyond to do my installation. Thank you!” Carol McGee Sevierville, TN
“very good service. local company. good price” Mark Fuhrman Clinton, TN
“Wonderful product ! Services professional! Chris Wynn was so knowledgeable and helpful” Sarah Franklin Maryville, TN
“PROMPT SERVICE - NICE DEPENDABLE SERVICE PEOPLE. VERY IMPORTANT TO US.” Evelyn Schmidt Johnson City, TN
“It was installed within a few hours. It was more affordable than I thought it would be. It can be use during a power outage. It is a safe and easy way to get to the shower.” Linda Roberts Elizabethton, TN
“We live in a small town with few services. When you need the help I needed to live in my home comfortably, it was such a blessing to have this company come all the way here in such a timely manner and install my stair lift. I so enjoy it and the freedom to be in all parts of my home. Thank you!” Mary Partridge Jamestown, TN
“101 Mobility kept us informed at every step. The whole operation was handled professionally.” Dan Johnson Johnson City, TN
“Anna is wonderful!!” Deb Calloway Knoxville, TN
“The representative from the company was very knowledgeable and answered all our questions while he was installing the chairlift.” Sue Clark Knoxville, TN
“We have not received all of our order yet, but so far, sales and service has been great. The installer, Jason, arrived as scheduled and seemed very good at installing the stair lift in the basement and the scooter carrier on our SUV. Preston and Jason have answered my many questions which helped me make decisions on models, etc. When we started shopping for the items we bought, we had 4 companies come out and talk to us about their products. 101 was by far the most professional and knowledgeable.” Sarah Roach Ringgold, GA
“The efficiency, knowledge, and reliability of employees.” Ann Shatley Oak Ridge, TN
“Great product. Service out of this world.” Ron Sternfels Oak Ridge, TN
“Service is great ðŸ‘. Quality is lacking. You get what you pay for.Johnny Kinsler.” Johnny Kinsler Rogersville, TN
“They went out of their way to get the installation completed in a timely manner.” Cathy Morton louisville, TN
“Products work great and are very reliable. Technician was very professional and knowledgeable. Could not ask for better service or products.” Sandra Todd Knoxville, TN
“On time, fixed problem” Burlington Masonic Lodge Knoxville, TN
“Was so pleased with the friendly and professional service!” Stacy Minor Maryville, TN
“There was no pressure the first time I spoke with you. The technician who gave the chair lift a preventative maintenance was prompt and courteous.” Brenda Stafford Knoxville, TN
“Good product, prompt & thorough service, courteous staff,” Jane Roberts Knoxville`, TN
“It took a while for the technician to get the information needed from the manufacturer of the chair but he was successful in replacing the battery. He cleaned up after himself and was pleasant to deal with. Our chairlift is running smoothly again.” Patricia Wesley Dunlap,, TN
“Very eager to meet my needs. They did a great job. Kind” Sharon Grooms Jefferson City, TN
“Chair Lift was installed as scheduled and set up works great. The installer was friendly and provided the appropriate information and instructions for proper care of equipment. We are very happy with product.” Carol Birkner Elizabethon, TN
“Perfect for the Wife who has back and knee issues. Unit is very strong ,use it to transport boxes,clothes, misc up and down stairs. Service was also Super.” Vera Laforce Elizabethton, TN
“I and my family love this chairlift. The sales and service techs were very informative and excellent at explaining everything to my satisfaction. Great job!” Evelyn Collier Maryville, TN
“Jeremy, the tech who installed our stairlift, was very proficient and conscientious. He took the time to ensure it was installed properly. Then he made sure we understood how to operate it. This is going to make my husband’s life so much easier and allow us to stay in our home.” Patricia Heishman Knoxville, TN
“Customer service and technician were great. Very efficient, knowledgeable, and polite. I would definitely recommend” Cindy Turner Crossville, TN
“Professional, friendly and accommodating.” Robert Graf Roan, TN
“Everyone I dealt with was awesome. Preston, Anna, Jeremy....exceptionally prompt, exceptionally good communicators, exceptionally reliable, exceptionally understanding, exceptionally professional and exceptionally competent. Thank you SO much!” Anne C Jordan Clinton, TN
“Very friendly, polite and professional service from estimate to installation. Great service and product. We are very happy.” Vince DiFato Grey, TN
“The salesman was very helpful and super friendly. He educated us on his product but listened to us about our needs and price range. The installer was great as well, and the product has really made a difference in our lives. We bought it for my husband because he has serious mobility issues, but I think I use it more than he does. We have a basement garage, and getting groceries up the steep steps has been an issue, but I just send them up in the chair..... saves me a lot of energy. My husband now is able to go down to the garage without having to crawl down the steps. This company is great.... I highly recommend them.” Barbara Ross Morristown, TN
“Have 2005 chairlift that needed battery replaced. My original company went out of business. My husband has terminal cancer and was getting no help with my chair. 101 was a godsend. Had two young men here (hour away) in 3 days. They were efficient quick and so very kind. 101 worked with me around the radiation schedule. I would recommend them to everyone. Besides they answer the phone.” Carol Wortman Jacksboro, TN
“The stairlift works perfectly. 101 Mobility worked with me to install the lift at a time when I really needed it. On the appointed date, they arrived promptly and had the lift installed in record time. They have always replied to any questions I might have and are always very pleasant. I could never have chosen a better company!” Anna Tucker Knoxville, TN
“101 Mobility is very helpful and quick to respond. They have helped me coordinate and get a stairlift installed for my mom and we so helpful. I appreciate their easy communication and efficiency. I would encourage anyone to go with this company!” Cara Chattin Kingsport, TN
“That you were able to replace wheels on my Ameriglide/Summitt/Harmar stairlift.” Adam Falcone Knoxville, TN
“Reasonably priced.” Ron Thompson Limestone, TN
“Good product, good service, reasonable price.” Gary Reinitz Sharps Chapel, TN
“They were able to provide us with excellent service and products even with our tight schedule. They made the whole process simple and uncomplicated” Kimberly Hudacko Kingsport, TN
“Everything from sales to installation to billing! Outstanding customer care” David McGuffey Rockwood, TN
“Keep their appointments, very professional. Installer Jason Hldebrand did a great job.” Joe Shaw Kingsport, TN
“Great product and great service!” Diana Thomason Norris, TN
“We loved how attentive Preston was from the first phone call. We had purchased an outdoor lift from Bruno from Transitions Lift +Elevator 2 years ago. We have had nothing but trouble with the lift. It was never dependable and the last problem left the rider stuck in the lift. After 2 visits to adjust the lift it then stopped in the down position with the lift door unlocked. We were given a quote of another $3600 plus labor to fix. We were then on a search for help for another service company. 101 called us with updates on the progress and assured us they could help. We were given a bid for repair and a technician came out saw the problem was an adjustment the other company had done multi times. Long story shortened 101 is our new service go to. FIXED QUICKLY and was on time. 101 was professional, returned phone calls without having to remind them day after day I was still waiting for a answer. Thank you 101 for helping us love and enjoy the safety of our Bruno lift. Oh almost forgot the best thing the service came with a warranty of Workman Ship for the service.” Theo and Martha Jones Sterns, KY
“We were very pleased with the work done here and how pleasant the technician was. Have recommended to a friend. Thank you.” Tom Yuchasz Newland, NC
“Tech was very professional and knowledgeable.” John Gagner Church Hill, TN
“Thanks for your help to solve the problem we had with the Pinnacle stair climber. Every thing is working fine now.” Richard Taylor TN
“1st of all your personnel is very courteous, Very Professional, Knowledgeable and punctual .... I am very impressed with your service.... Thank you very much” Luis Robainas Bean Station, TN
“Courteous, under the current circumstances sanitary” Diana Thomason Norris, TN
“They work with me on all problems. Employees are very courteous and professional. Great company.” Pat Orick Jacksborough, TN
“Quite easy to operate comfortable” Roger Bryant Whitley City, KY
“This group had the product I needed at a price I could afford. It was properly installed with the dispatch required by the situation. Totally happy with the entire project thus far and assume it will continue that way. Thanks to the entire team. Walt” Walter Baldree Kingsport, TN
“It is very. Sturdy and we'll built” John McCrary Kimball, TN
“Mom and I liked the salesman and the installers. They were professional and personable. The install went very smoothly and the price was reasonable. The support staff and kept me up to date as well. Thanks for everything!” Lela Hazel Simmons Andersonville, TN
“Quality product and good service.” Robert Lyle Knoxville, TN
“The installation of the chair lift went very smoothly. The installers were very courteous and professional. John Talmage” John Talmage Oak Ridge, TN
“Prompt response at all phases. Clear and accurate product information. Installation crew friendly, courteous, careful and neat. Administrative actions courteous and polite. All-in-all; a very positive experience!” Gordon Fields Kingsport, TN
“Your people are great. Friendly, efficient, and communicate well. Appreciated Anna and Brad!” Michael Witsell Knoxville, TN
“GOOD SERVICE AND WELL TRAINED SERVICE MAN.” Ralph Matney Mount Carmel, TN
“Reliability” John Lunn Knoxville, TN
“Everyone was very nice and helpful. I had installed the big lifter. Its very helpful.” Denise Cooke Heiskell, TN
“Super friendly. Had the scooter we needed for rental in stock at a price far below the competition. Thank you so much for your helpful service and awesome customer service attitude!” Tilmer Wright Knoxville, TN
“Great service.” Tim Scott Knoxville, TN
“We love the lift. Going up 13 steps at 80 years old with bad health you never know how much you miss yours till it goes bad. Thanks for getting a new one. The men were great workers and done a great job installing it. We really like it. Thanks again. The Fox family” Ruth Fox Knoxville, TN
“This is the second time we worked with 101 Mobility and they are very professional and courteous.” Wendell Keeeling Maryville, TN
“Only have experience with chair lift - good product, competent service” Ian Stewart Knoxville, TN
“Great service for our chair ift” Marsha Madisonville, TN
“The service tech was very good. We will use 101 for our power chair lift service.” Ronnie Walker Maryville, TN
“The lift has worked great and mom loves it. The staff was very efficient and friendly.” Paul Ellis Madisonville, TN
“This company was very helpful, quick to install. Very patient with my inlaws in helping them work the chair.” Patti Keck Halls, TN
“The salesman was wonderful. I knew nothing about stair lifts prior to his visit. He provided me with all the information I needed to make an informed decision. The installers were great. They were timely and efficient during the installation. They answered all the questions I had prior to installation and instructed my husband and I on how to use the stair lift and answered all of our questions. Great product, great company, great employees, great service. Great job!!!” Kathie Dobbins Knoxville, TN
“Fast and courteous.” James Pemberton Clinton, TN
“my brono stair lift works great” John Barnes Johnson City, TN
“It is a good size, especially for inside use. I love everything about it. The foot rests being attached are very helpful. The maneuverability is great as is the way it folds.” Harold Seiber Maryville, TN
“Very nice to work with us and get just what we needed” Becky Hordyk Puryear, TN
“the staff was great and very helpful” Mark Ansley Philedelphia, PA
“friendy” Garry Corkum Wellington, Nova Scotia, NA
“Great look great product great install!” Debrah Duncan Greenevllle, TN
“You were very good about paying attention to detail making sure all was correct before installation.” Bill Seal Andrews, NC
“The product were used, a lift chair, was delivered on time and has been very useful to our 99 year-old father.” Dennis Reedy Knoxville, TN
“Very good quality chair for a good price. Very friendly customer service over the phone. Delivery people were great too.” James Gilbert Kingston, TN
“great product, great customer service” Susan Lagrotteria Jonesborough, TN
“The travel scooter we purchased is a great deal for the Price.” Bruce Behre Andersonville, TN
“The products are top quality and all the people we met were very nolageable and eager to please. So glad we found 101 Mobility and will highly recommend this place to all who are in need of these products.” Ron Webber Clinton, TN
“Service reps were on time when promised, were very through, repaired the problem. Good job. I would recommend your firm to everyone.” Keith Hall Dandridge, TN
“The process of renting stair lift for my home is very smooth. Installed the equipment on scheduled date.” Senthilkumar Thilakaramanujam Knoxville, TN
“I love what you did for me. Very grateful. Dean and Shelia.” Dean & Shelia Bowers Walland, TN
“Excellent product, sales and installation. Very satisfied.” Don Henson, Jr MD Johnson City, TN
“Good service, friendly service men. We were disppointed that we didn't get a call about the service man who was supposed to come being late, but we understand there was an unexpected family problem. Appreciated your sending someone else in a timely manner.” Charles & Nancy Newbold Knoxville, TN
“On, gets the job done.” Glenn Kinnear Loudon, TN
“INSTALLERS WERE VERY PROFESSIONAL, ON TIME ,AND INSTALLMENT TOOK ONLY ABOUT AN HOUR. THEY ALSO EXPLAINED HOW THEY WOULD INSTALL THE CHAIR, HOW TO USE THE CHAIR AND ALL THE SAFETY FEATURES. THE CHAIR IS WELL CONSTRUCTED, DOESN'T TAKE UP MUCH ROOM, AND IS EASY TO OPERATE. WE ALSO LIKE THE WARRENTY.” Doug Rolfsen Tazwell, TN
“The install was done on time , the equipment is excellent, runs smoothly ,very helpful in y life to move between floors without fear of fallig” Robert Weir Knoxville, TN
“very helpful. Anna Had a pleasant personality and voice. Enjoyed talking to her.” Geneva Payne Newnan, GA
“Iam pleased with their great service .” Chris Stanley Oneida, TN
“The chairs I have installed are very satisfactory and safe.” Mert Mynhier Dayton, TN
“Very personal and very professional. On time and great price and excellent service” Peerless Road Church of God Prophecy Cleveland, TN
“promptness and efficiency” Julianne Drever Knoxville, TN
“This is a great company to work with. Very friendly staff. Delivery and pick up of rented item was as scheduled.” Donald Pierce Knoxville, TN
“First of all your Customer service is top notch. Anna & Brad are super. Friendly & knowledgeable. I already know that Bruno products are great” Regina Ross Kingston, TN
“Very professional and helpful.” Kay Bailey Greenback, TN
“Service Tech said he would be here at 8 AM and he was right on time. Service men cleaned up after themselves and were professional and friendly. Howard Breeden” Howard Breeden Crossville, TN
“Looks good, works good, feels good” Burlington Masonic Lodge Knoxville, TN
“I appreciated the time that was taken to come out and be sure I was getting what I needed for my particular situation. I also appreciated when another recommendation was made for shorter hand rails, the change was made no questions asked. Having a family family be normal one day and in need of a variety of items the next such as (ramps, hand rails, etc..), it was nice how quickly 101 Mobility responded and installed. Thank you again.” Lisa Craft Knoxville, TN
“They asked me about my physic l problems I had but what I would be doing that I would needed help doing and discussed the good and not so good options including price. They did a great job of building and installing the lift unit I ordered..” Joyce Moore Afton, TN
“I love the Bruno Chariot. It is easy for me to use and I now have the freedom to go where I want by myself. I have been very impressed with the high level of quality from the people to the product. Everyone at 101 Mobility has been awesome, especially Anna Williams. She has helped me every step of the way. I can't thank her enough. The mechanics did a great job installing the Chariot to their patience with showing me how to operate it to make sure I was doing everything right. Thank-you to all of you at 101 Mobility. Jean Finnegan” Jean Finnegan Knoxville, TN
“The products work as advertised and the service for a mistake I made was exceptional.” Russell Porcella Knoxville, TN
“Thank you for your efficiency and professionalism.” Deb Lathrop Knoxville, TN
“All the staff have been very friendly and helpful. We like the durability of the stairlift.” Charlotte Walker Knoxville, TN
“I needed an emergency delivery of a lift chair, and they worked to make sure we got it. Great price, and even better service. I'll recommend you guys anywhere I can!” Katy Brockway Knoxville, TN
“Easy to use and excellent service!” Brenda Wiggins Knoxville, TN
“Prompt efficient and informative Prompt as they scheduled and appointment immediately Efficient as they showed up on time and kept us informed during the entire installation process” Rob Steel Powell, TN
“the people were very helpful and knowable of there job!!!!” Doug Foster Maryville, TN
“willingness to get my house guest rolling again on short notice Thanks Brad” Harold Cox Maryville, TN
“The service was very quick and the workers cleaned up and did an awesome job training me and my mom.” Paul Ellis Madisonville, TN
“Mobility 101 has been good to work with. They did a great job with the installation and instruction on how to use the stair lift we purchased.” Reformation Lutheran Church Reformation Lutheran Church Greeneville, TN
“I really appreciated the low key sales approach. I truly just want the facts and that is what was presented to me. The installation was done in a professional manner and the tutorial on how to use the stairlift was complete and to the point. We are very pleased with the lift and thank you all at 101 Mobility.” Raslind Holycross Jonesborough, TN
“They do a good job and are customer focused.” Jerry Lewis Knoxville, TN
“The men arrived on time and finished our install in proposed time. So far, we are pleased beyond expectations. The Bruno selection has so far met our needs.” Jess Jones Luttrell, TN
“Products easy to operate and works well. Prompt service response.” Sarah & Donald Brown Oliver Springs, TN
“It's American made and the installer is local.” Elizabeth Sanders Corryton, TN
“Exactly as described for an excellent price.” Joel Goldberger Louisville, TN
“On time and congenial. The initial install was perfect. Service on check up and repair excellent. My chair was almost two and a half years old before service was needed.” Linda Williams Lenior City, TN
“Product seems very good. Service was very professional. Have not had product long enough to judge quality yet.” Thomas McKnight Seymour, TN
“The guys who came to remove our old chair lift were very professional, clean, and meticulous.” Donald Lagor Loudon, TN
“Very professional and seems to be good product.” Doris Mabrey Maryville, TN
“Very professional and courteous service for annual chair lift maintenance. Brad Deel I think was his name. Very satisfied!” Daniel Hembree Delano, TN
“Install set up for this coming Monday. So far all is fantastic. Great experience and personalized service.” Gary Houze Knoxville, TN
“Your staff is very professional, courteous and punctual with their services - the unit is functioning well - only recommendation would be to the manufacturing facility to look at maybe creating units that would take up less space - it is kind of tight on our basement stairs.” Alex Sweet Crossville, TN
“Efficient and timely” Richard Kazmar Knoxville, TN
“The price. The fact that the lifts were in stock and able to be installed within a week. Also, that everything was local.” Christina Ems Knoxville, TN
“very efficient and knowledgeable” Trinity United Methodist Church Athens, TN
“Ann was very excited about the product. She was very helpful to me. I would highly recommend anyone's looking for scooter, stairlifts .To see Ann” R E Childress Knoxville, TN
“The young man that came to assess our problem was kind, efficient and seemed to know what he was doing. When the part came in he came an installed it in a timely manner and we are glad he will be taking care of our unit. When the other folks were in charge, it was like pulling teeth to even get them to answer our calls. Keep up the good work!” Evelyn Schmidt Johnson City, TN
“The chair lifts have been installed for a year and they are lifesavers. The annual maintenance was just completed and the techs were very professional and polite. Thank you 101Mobility.” Mert Mynhier Dayton, TN
“Your service was timely and very professional. The equipment installed looks to be top of the line. We really appreciate how your company handled our problem. Thank you very much. John O. Evans” John Evans Powell, TN
“You all got to us quickly and installed the stair lift just when we needed it. We could not take care of my mother without it as we don't have a bedroom and bathroom on the main floor and she cannot do stairs anymore after her stroke. Thank you for all your help! C. D. Blevins” Carlen Blevins Bristol, TN
“Correctness of orders, rates charged , follow-up” Terry Karns Stanhope, NJ
“Salesman was thorough with explanations and information. Installers were friendly and informative. After only two days with our stair lift, we are pleased with its functioning.” Charles & Nancy Newbold Knoxville, TN
“I liked the fact that my request for info was responded to so quickly, questions were answered, Matt was totally professional and polite, and installment was done ver y quickly as well.” Pat Brixey Kingsport, TN
“Quality of products and professionalism of sales and installation team. 101 delivered on installation projections and cost. Will gladly refer them to friends and contacts.” Earl Kear Knoxville, TN
“Great customer service. Very friendly and helpful. They went out of their way to accommodate our need.” Donald Pierce Knoxville, TN
“Very good products and excellent people.” Don Newman Benton, TN
“We have found 101Mobility to be highly professional, honest, and very friendly! We are so glad we found them when we moved and need a stair lift.” Vickie Sells Kingsport, TN
“You are very prompt, thorough,and follow up.” Julianne Drever Knoxville, TN
“I like the clarity of explanations and the services. Installation workers were excellent.” Jane Melendez Jonesborough, TN
“They were able to get a stair lift installed in one day. What else can I say?” Eric Fogel Knoxville, TN
“Great sales person. Explained everything, answered our numerous questions. We like that the unit is unobtrusive and we like that the seat, arms and foot rest fold up as needed. We like that if power goes out we still have a number of trips on battery life. Looks like a well built product. The installers were also prompt. They explained what they were doing and were very efficient with installation. They fully explained the workings of the stair chair lift prior to leaving. Think my husband will be very pleased & it should make life much easier for him.” Ruth Young Jefferson City, TN
“Works great!” Kelly Gardner Powell, TN
“Good service.” Brian Wallace Clinton, TN
“I like the way it is built. The chair lift is constructed of good materials.and quality workmanship.” David Weisgerber Oak Ridge, TN
“Product is great. A few details of the installation were not what I had hoped. Wires were stapled to my baseboards and no one asked me before placement. Also bolts went through the stairs and damaged the risers and some still have screws exposed. But the guys were polite. I thought more care would be taken to make it look nice, but it does work.” Patty Allen Maryville, TN
“Professional qualified personnel” Earl Kear Knoxville, TN
“it works” Edward Arnold Knoxville, TN
“Good quit service.” Larry Nesbit Crossville, TN
“The installer was great, very knowledgeable & helpful. Like everything about the chair except having to return it to the start position when at the top of steps. It would be better if it could be left in the position it is in once the user gets out so they would not have to do the levers & turn it back to that position to get started. The foot rest seems very cheap & plastic. Overall like it so far.” Mitch Hughes Vonore, TN
“We have only had the stairlift several days will be able to give a better rating when we have had it a month” Larry Cox Jonesborough, TN
“Very timely for appt. date and very courteous. Very informative on the problem and solved the problem quickly. Was well satisfied.” Jim & Donna Wyant Clinton, TN
“Prompt response to inquiries.” William Rogers Bean Station, TN
“Responding to our service request quickly, same day we called. Though it was later in the day than we hoped, we are grateful for the timely response.” C.W. Mayes Deer Lodge, TN
“The price was reasonable The service guys were quick and did a wonderful job” Wanda Head Kingsport, TN
“Quality and appearance. Backup services” Earl Kear Knoxville, TN
“I'm glad you are scheduling service each year so we know what to count on. Our unit needed it badly. The two fellows who came to service our unit we courteous, knowledgeable and did a good job. I hope they will come back next time. Heretofore, the service men have not been as knowledgeable as these two young men. We'd like to keep these two. Thank you! Evelyn L. Schmidt” Evelyn Schmidt Johnson City, TN
“Service was excellent and timely. Salesperson was very helpful. Installers were as well. We are somewhat disappointed with the Bruno chair quality. It is not sturdy enough for my comfort level. Other than that we are pleased.” C.W. Mayes Deer Lodge, TN
“Fair pricing - prompt service” Nancy Allen Chattanooga, TN
“Seem to be good quality.” John Bublitz Del Rio, TN
“Your guys were clean, courteous, polite - and got the job cone quickly.” Robert Hillman Knoxville, TN
“You called me for preventative/ maintenance services. My equipment needed it and runs better since.” Mary Donovan Knoxville, TN
“The scooter that I needed to rent was available on the day that I needed it. They were very helpful and courteous when I picked up the rental scooter. They even stayed after closing time to help familiarize me with the scooter that I rented.” Jeanie Roop Knoxville, TN
“Very nice and extremely courteous, ordered wrong part the first time, I had to deal with a broken mobility chair for longer than they intended.” Shannon Conard Corryton, TN
“solve the problem the problem the firrst time” Glenn Kinnear Loudon, TN
“Provide all the parts needed to deal with an outside installation appropriately.” Deborah LaPorte Crossville, TN
“I have no suggestions. The experience was very positive.” Cindy Galyon Farragut, TN
“There were installation issues during the install that could have been avoided.” Jim Horton Maryville, TN
“Lower the price....” Robert May Oak Ridge, TN
“The installers were good at what they did and the lead guy was very knowledgeable” Rick Rickel LaFollette, TN
“Not adding the $50.00 fee because I am not from Knoxville..doesn't make me feel very welcome.” Donna White KNOXVILLE, TN
“The pricing was confusing. I didn’t realize I had to pay an extra $100 to have the unit hauled away.” Sharon Lindsey Morristown, TN
“Several points that would make it easier to use. Except for these minor items stair is working well.” Peter Heimbach Jonesborough, TN
“I don't know anyone who is shopping for a stairlift-so I probably will not recommend it any time soon. The rep I spoke to at the office was able to answer my question in a thorough/friendly way. Showroom was not set up yet, but model was working. The rep who did the home assessment was friendly & informative.” William Yee Oak Ridge, TN
“Ramp was not secured to door frame base. Ramp slipped off twice when I walked on it. Called with complaint. Received CB & someone came out in an hour & fixed problem. I would have rated you a 10 except for this problem .” William (Bill) Tullos Greenback, TN
“I am an older woman who got the elevator for myself. The buttons are too stiff and it is difficult for me to push hard enough to keep the elevator going. The pressure required forces my fingers backwards so I use my knuckles which hurts.” C222518 Vicki Jameson Corryton, TN
“You could provide a more efficient installation service. It was about a month from the time we paid our 50% fee until our chair lift was installed. The installer was excellent, but he has so much of the state to cover that people have to wait a long time for service or installation. The product we had installed seems slightly clunky, which at first alarmed us. The installer said that is the way it should function since the rail comes in three separate pieces.” Margaret Noblitt Sevierville, TN
“Made it move more smoothly.” Carl Harrison Soddy-Daisy, TN
“My new m[tor 2makes a grinding noise l” Adrian Ferguson Knoxville, TN
“Too long to install. This was a replacement for a broken lift. Hopefully repairs will be on a much more timely basis” Doris Blanchard Kingsport, TN
“It took a long time to install the elevator. It took a long time to get it to work right. It’s somewhat difficult to get in with a walker or rollator.” David Freemon Piney Flatts, TN
“Move the rail to where we asked hem to be.” Bill Seal Andrews, NC
“Items are numerous. Some of the items are yet to be completed. When this much money is involved, the item purchased and the service should be first class. I didn’t even get an instruction manual.” Patricia Sutton Kingsport, TN
“The ability of 101 Mobiliy to identify and correct my problems was woefully inadequate. I must say you have kept trying. Since the last time you were here, I have waited to respone to make sure the intermittent stopping was not going to happen again. For days the only time it happen was when I was or someone else was not paying attention. Today, however, as I was bringing the chair down with the remote, it stopped twice. I do not expect you to do any thing else . It was the same situation --- the green light still on and having to release presure on the switch and reengage. I guess we will just live with theis lift with a mind of its own. Thank you for trying over and over. Wilma Buckner” Wilma Buckner Johnson City, TN
“The seat on my Brunos stair lift broke. I weigh 50 pounds to 60 pounds less than the rated weight capacity. Why would the seat break? This is unacceptable. This was a very expensive thing to have to replace. Also the stair lift change of speeds constantly. Also when I talked to the company initially about The cost of replacing the chair, I was quoted at a very high dollar amount. I am really grateful for the repair man who came to my house because he looked into it and got appropriate discounts for me based on the fact that I had a script from a doctor for the stair lift, something that the original person who quoted me did not look into. We’re it not for the diligence of the repair tech, I would really have been screwed financially.” Lisa Huff Knoxville, TN
“I left my prescription at my doctors office and was told I could not get my taxes exempted. That’s OVER $400.00. To make it right you could let me bring in my prescription and reimburse me what I paid in taxes. Then I will be happy and recommend you to others, I know, will be interested in getting a stair lift in the future.” Sue Johnson Knoxville, TN
“The technician did a good install. He could have done a better job securing the power cord to the outlet. He used some small staples. My biggest concern was with the billing process. The stair lift was installed in September, but I never received a bill for the $1100, I owed. When I contacted Tonya at the Knoxville Mobility 101, she said they had no record the stairlift was installed at my residence, but that in September I said I was not interested with having the stairlift installed. I am a Christian and believe in doing what is right. But the bottom line I could have had a $3200.00 unit for free. Thanks Thomas McDaniel” Thomas McDaniel Knoxville, TN
“The installation had wires not even tucked behind any panels, parts were missing including the emergency wrench, and I got stranded with the scooter hanging out of the back of the van and had to limp home. The lift has 12 volt power but the circuit board does not function and it does not reset. I was told that there is no owners manual but the instal instructions say otherwise. I even had to ask 3 times to get the install guide. I will be calling on Monday first thing!” Mark Kontas Maryville, TN
“Never heard back from you.” Michael McKee Knoxville, TN